Order Direct Terms and conditions

Welcome to Order Direct! These terms and conditions govern your use of our website and services. By accessing or purchasing through Order Direct, you agree to comply with these terms.

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1. General Terms

Order Direct reserves the right to change or update these terms at any time. Changes will be posted on this page, and it is your responsibility to review the terms periodically.

2. Products and Services

Order Direct aims to accurately represent all products and services. However, we do not guarantee that descriptions, images, or other content are complete, current, or error-free.

3. Authenticity

Order Direct is committed to offering genuine products from well-known brands, including Gucci, Apple, Dior, and others. If you have questions about a product's authenticity, please contact our support team.

4. Pricing and Availability

All prices are listed in local currency based on your region and are subject to change without notice. Product availability may vary, and some items may be limited in stock.

5. Health Products Disclaimer

Health-related products, such as supplements and simple medicines, should be used as directed. Order Direct is not responsible for misuse or adverse effects resulting from the use of these products.

6. Order Process

All orders placed on Order Direct are subject to acceptance. We reserve the right to cancel or modify orders due to stock availability, errors, or other circumstances.

7. Payment

Order Direct accepts various payment methods, including credit/debit cards, mobile payments, and bank transfers. Payment details must be accurate to avoid delays or cancellations.

8. Order Confirmation

Upon placing an order, you will receive a confirmation email with order details. If you do not receive a confirmation, please check your spam folder or contact support.

9. Cancellations

You may cancel an order before it is processed. Once shipped, orders cannot be canceled.

10. Shipping and Delivery

Order Direct offers shipping services to specific regions. Delivery times vary based on location and product availability.

11. Shipping Options

At checkout, you may select from different shipping options based on your location, each with an estimated delivery timeframe.

12. Customs and Import Fees

For international orders, customs and import fees may apply. These fees are the buyer's responsibility and are not covered by Order Direct.

13. Returns and Refunds

Order Direct accepts returns within 24 hours  of delivery, provided items are in their original packaging and condition. Some items, such as personal care products, may be non-returnable.

14. Return Eligibility

To be eligible for a return, products must be unused and in the original packaging. Please review our full return policy for any item-specific restrictions.

15. Refund Process

Refunds will be processed within 14 days of receiving the returned item and will be credited to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

16. Non-Returnable Items

Certain items, including personal care and health products, are non-returnable for health and safety reasons. Check product details for specific return eligibility.

17. Privacy and Data Protection

Order Direct is committed to protecting your personal information. Please refer to our Privacy Policy for details on data handling and protection practices.

18. Data Collection

We collect and use data in accordance with our Privacy Policy. By using our site, you consent to this data collection.

19. Limitation of Liability

Order Direct and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Liability is limited to the maximum extent permitted by applicable law.