Order Direct Refund Policy

At Order Direct, we are committed to ensuring your satisfaction with every purchase. If for any reason you're not completely satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds

Refunds are available for the following situations:

Damaged or Defective Items: If your item arrives damaged or defective, you are eligible for a full refund or replacement.

Incorrect Items: If you receive an item that is not what you ordered, we will provide a refund or exchange.

Order Cancellation: You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.

2. Refund Process

Requesting a Refund: To request a refund, please contact our customer service within 2 days of receiving your order. Please provide your order number, a description of the issue, and, if applicable, supporting photos of damaged or defective items.

Return Instructions: If your return is approved, we will provide you with instructions for returning the item. All returns must be made in their original condition and packaging.

Refund Method: Once your return is processed and the item is received, we will issue a refund to your original payment method. Refunds typically take 7 business days to appear on your account, depending on your payment provider.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

Products that are custom-made or personalized

Digital downloads or services

Items marked as "final sale"

4. Shipping Costs

For items that are damaged, defective, or incorrect, we will cover the cost of return shipping.

For other types of returns, the customer is responsible for return shipping costs unless otherwise stated.

5. Exchange Policy

If you would prefer an exchange rather than a refund, we are happy to process that for you within the same time frame and subject to item availability.

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the new policy will apply to all orders placed after the update.

Thank you for shopping with Order Direct! If you have any questions or need further assistance, please reach out to our customer support team.